Privacy Policy jom91

1. Introduction and Scope of This Policy

This Privacy Policy ("Policy") is published by jom91 ("we", "platform" or "jom91") and applies to all users who access or use our services at jom91.net, including all pages, features, accounts, transactions and related communications.

By registering an account, accessing the platform or using any jom91 service, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

2. Personal Information We Collect

In the course of providing services to users, jom91 collects the following categories of personal information:

• Identity Information: full name, MyKad number or valid identification document, date of birth and gender — required for the account verification process.
• Contact Information: email address, mobile phone number and mailing address for communication and transaction verification purposes.
• Financial Information: details relating to your chosen payment method such as Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency account information for processing deposits and withdrawals.
• Usage Data: login records, betting records, transaction history, game preferences and platform usage patterns for service and compliance purposes.
• Technical Data: IP address, device type, operating system, web browser type and session data to ensure platform security and stability.
• Communications: records of correspondence with our customer support team via live chat or email to assist in resolving any issues.

We do not collect information that is not required for the provision of services. All data collection is carried out openly with clear notice to users.

3. Purposes and Legal Basis for Data Processing

jom91 processes your personal information on the basis of contractual necessity, legitimate interests and compliance with legal obligations. The specific purposes of processing are as follows:

• Creating, verifying and managing your user account securely.
• Processing deposits and withdrawals through available payment methods and maintaining accurate transaction records.
• Verifying user identity to meet Know Your Customer (KYC) requirements as set out by our international licensing.
• Providing responsive customer support in Malay and English.
• Sending important notifications relating to accounts, transactions, bonuses or policy changes.
• Detecting, preventing and investigating any fraudulent activity, money laundering or platform use that violates the terms of service.
• Meeting reporting obligations to the relevant regulatory and licensing bodies.
• Improving the user experience based on analysis of aggregated usage patterns that do not compromise individual privacy.

4. Sharing Information with Third Parties

jom91 does not sell, rent or trade user personal information to third parties. However, in limited and controlled circumstances, personal information may be shared with:

• Payment Service Providers: payment gateway and e-wallet providers such as Touch 'n Go, DuitNow and Boost solely for the purpose of processing financial transactions.
• Technical Service Providers: cloud infrastructure and security companies that help us operate the platform securely, subject to strict confidentiality agreements.
• Regulatory Bodies: international licensing authorities and law enforcement agencies when required by a valid court order or compliance requirements.
• Business Partners: game software providers in the limited capacity required for technical operations, subject to binding data protection agreements.

In all cases of data sharing, jom91 ensures that the receiving party meets data protection standards equal to or stricter than the standards we apply.

5. Technical Security Measures

jom91 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, alteration, disclosure or destruction:

• SSL/TLS encryption for all communications between user devices and platform servers.
• Database-level encryption for sensitive data at rest.
• Role-based access control (RBAC) ensuring only authorised staff can access user data.
• Continuous security monitoring and intrusion detection systems to identify threats in real time.
• Two-factor authentication (2FA) for access to internal systems containing user data.
• Regular security audits by independent third parties to assess and improve the platform's security posture.

While we take all reasonable steps to protect your data, no digital system can guarantee absolute security. You are also responsible for keeping your account password confidential.

6. Information Retention Period

jom91 retains your personal information only for as long as it is needed to fulfil the purposes stated in this policy, or as required by applicable laws and licensing obligations.

Active account records are kept for the duration that the account remains active. After account closure, certain information such as financial transaction records and identity verification documents may be retained for a period specified by regulatory requirements, after which it will be securely deleted or anonymised.

Data collected solely for analytics and service improvement purposes will be anonymised once it is no longer needed for operational purposes.

7. Use of Cookies and Tracking Technologies

jom91 uses cookies and similar tracking technologies to improve the user experience, analyse platform usage patterns, and maintain session security. The types of cookies used include:

• Essential Cookies: required for core platform functions such as login session authentication and transaction security. Cannot be disabled.
• Performance Cookies: help us understand how users interact with the platform for technical improvement purposes.
• Preference Cookies: store personal settings such as language preferences and display preferences for user convenience.

You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect platform functionality.